Service Management as a means to organizational assimilation of ICT: a case study

Vista sencilla de ítem
dc.contributor.authorOsorno-Hinojosa, Roberto
dc.contributor.authorGonzález-Sabaté, Lucinio
dc.contributor.authorOlivé-Tomàs, Antoni
dc.date.accessioned2021-06-11T22:51:49Z
dc.date.available2021-06-11T22:51:49Z
dc.date.issued2018-06
dc.descriptionInformation and Communications Technology (ICT) is essential in the development and competitiveness of Small and Medium Enterprises (SMEs). Its assimilation for better use appears as a recurring theme in the academic literature. Learning has been identified as a means of assimilating ICT in organizations. Learning and intensive knowledge exchange are components of service, according to Service Dominant Logic (S-D logic). The goal of our work is to understand how an organization learns to use ICT in an environment influenced by service management. To accomplish this, we present a case study of a Mexican SME, which has applied service management principles and shows ICT assimilation based on learning processes. The contribution of our research is the identification of service factors, which may be related to the reduction of learning barriers. The identified relationship has allowed us to propose an organizational intervention model that helps ICT assimilation in SMEs.es_MX
dc.description.sponsorshipITESO, A.C.es_MX
dc.identifier.citationOsorno-Hinojosa, R.; González-Sabaté, L., & Olivé-Tomàs, A. (2018). Service Management as a Means to Organizational Assimilation of ICT: A Case Study. Harvard Deusto Business Research, 7(1), 19-36. doi:10.3926/hdbr.118es_MX
dc.identifier.issn2254-6235
dc.identifier.urihttps://hdl.handle.net/11117/7407
dc.language.isoenges_MX
dc.publisherHarvard Deusto Business Researches_MX
dc.rights.urihttp://quijote.biblio.iteso.mx/licencias/CC-BY-NC-2.5-MX.pdfes_MX
dc.subjectService Dominant Logices_MX
dc.subjectOrganizational Learninges_MX
dc.subjectInformation Technology Assimilationes_MX
dc.subjectService Level Agreementes_MX
dc.titleService Management as a means to organizational assimilation of ICT: a case studyes_MX
dc.typeinfo:eu-repo/semantics/articlees_MX
dc.type.versioninfo:eu-repo/semantics/publishedVersiones_MX

Archivos

Bloque original
Mostrando 1 - 1 de 1
Miniatura
Nombre:
1. Osorno_HDBR_Service_management.pdf
Tamaño:
577.16 KB
Formato:
Adobe Portable Document Format
Descripción:
Main article
Descargar

Colecciones

DESI - Artículos y ponencias con arbitraje